Return Policy
We aim to provide high-quality products, but if you are unsatisfied, you may return the product under the following conditions:
1. Eligibility for Returns
Items must be unused, in their original packaging, and in resalable condition.
Return will be accepted within 5-7 business days.
Return requests must be initiated within 7 days of receiving the product.
Products that are damaged due to misuse, mishandling, or external factors are not eligible for return.
2. Return Process
To initiate a return, contact info@furniturevala.in with your order details.
We will guide you through the return process and arrange a pickup if applicable.
Once the returned item is received and inspected, we will proceed with a refund or exchange as per policy.
Refund Policy
1. Refund Eligibility
Refunds will be initiated only after the returned product has been inspected and approved.
If a product is out of stock or unavailable, refund will be processed.
Refunds are issued via the original payment method and may take 10-15 business days to reflect in your account.
Refunds will be credited to the original payment method within 10-15 business days.
2. Non-Refundable Situations
Shipping charges are non-refundable.
Refunds are not applicable for damaged, used, or incomplete product returns.
Refund requests made after the return window has closed will not be accepted.
Exchange/Replacement Policy
We offer exchanges or replacements for eligible products under certain conditions.
1. Exchange/Replacement Time Frame
Customers must raise an exchange request within 7 days of receiving the product.
Once approved, the replacement product will be delivered within 10-15 business days after the returned item is received and inspected.
2. Conditions for Exchange
The product must be in unused, undamaged, and original condition with all accessories included.
Exchanges are subject to stock availability. If the requested product is unavailable, customers may option for an alternative product of equal value.
If the product received is defective or damaged, a replacement will be provided free of charge.
For further queries, contact info@furniturevala.in or call +91 8000735758.
We appreciate your trust in Furniture vala and look forward to serving you!